Guest Service Agent at Bible Guest House (BGH) Research and Development Centre LTD/GTE

Bible Guest House (BGH) is a Christian hospitality outfit built to serve individuals and corporate bodies visiting Lagos, Ibadan, and Abuja and require a cozy accommodation that can give them the home-away-from-home experience.

As an ultra-modern facility, BGH is equipped with tastefully furnished guest rooms suitable for both the high and middle classes in society. If you desire quality services in a decent, secure, and homely Christian environment, BGH is for you.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Taking and managing reservations accurately.
• Greeting guests, confirming reservations, and overseeing check-in and check-out processes.
• Registering guests and obtaining all required details (personal information, booking type, discounts, nationality, passport details, etc.).
• Allocating rooms in line with reservations and ensuring correct billing.
• Coordinating and overseeing housekeeping activities to ensure zero guest complaints.
• Notifying relevant departments (including the kitchen) of tariff entitlements, especially for groups and corporate guests.
• Completing shift handover reports and ensuring smooth shift transitions.
• Providing guests with information on guest house policies, services, amenities, and local directions.
• Selling rooms to walk-in guests.
• Posting charges, processing payments, and maintaining accurate guest cash books.
• Liaising with housekeeping on room status and availability.
• Handling guest complaints promptly and professionally.
• Ensuring a clean, tidy, and organized front desk environment.
• Coordinating porters to assist guests with luggage and room access.

Personnel Specification

• Minimum of a Degree in Social Sciences or Hotel & Catering Management.
• At least 2 years of relevant experience in reputable hotels or guest houses.
• Strong interpersonal, communication, and relationship-management skills.
• Ability to resolve customer issues promptly and effectively.
• Computer literacy is required.
• A team player — flexible, calm under pressure, and not easily provoked.
• Committed Christian, security-conscious, and highly customer-centric.
• Result-driven with a passion for timely service delivery.

Application Closing Date
5th March, 2026.