Learning & Development Specialist at Kloverharris Limited

KloverHarris Limited is a leading business consulting and human resources company that specializes in providing comprehensive solutions in Learning and Development, HR Outsourcing, Business Consulting, and Information Technology. With a steadfast commitment to excellence and a customer-centric approach, we empower organizations to optimize their human resources, drive growth, and achieve sustainable success.

We are recruiting to fill the position below:

Job Title: Learning & Development Specialist

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

• We are seeking a knowledgeable and engaging Learning and Development Specialist to support capability development within the company's Academy.
• The successful candidate will design and deliver specialized training programs focused on watches, fine jewellery, and luxury client experience.
• This role is critical to ensuring our sales teams and boutique staff maintain deep product knowledge and deliver exceptional service aligned with luxury standards.

Key Responsibilities

• Design and deliver structured training programs on watches and fine jewellery
• Develop client experience training to elevate service standards across boutiques
• Create training materials, product manuals, and assessment tools
• Conduct onboarding sessions for new sales team members
• Partner with category heads and sales leaders to identify skill gaps
• Evaluate training effectiveness through assessments and performance metrics
• Maintain training calendars and ensure consistent learning delivery across branches
• Support continuous professional development within the Company's Academy.

Requirements

• Interested candidates should possess a Bachelor`s Degree
• 5 - 8 years experience in learning and development, retail training, or luxury sales training
• Strong knowledge of watches and/or fine jewellery is highly desirable
• Experience delivering client experience or customer service training
• Excellent presentation and facilitation skills
• Strong communication and stakeholder management abilities
• Passion for coaching and developing high-performing teams.

What We Offer

• Competitive monthly salary (N700,000 – N1,200,000)
• Opportunity to shape talent development within a luxury retail environment
• Professional and collaborative work culture
• High-impact role supporting sales excellence and brand standards.

Application Closing Date
25th March, 2026.