Customer Success Officer - Call2fix at Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management, and Real Estate Financing Services.

We are recruiting to fill the position below:

Job Title: Customer Success Officer - Call2fix

Location: Ikoyi, Lagos

Job Description

• We are seeking a proactive and customer-focused Customer Success Officer to drive user satisfaction, service excellence, and client retention on the Call2Fix platform.
• The ideal candidate will serve as the primary point of contact for customers, ensuring service requests are handled efficiently, artisans are properly coordinated, and users have a smooth and satisfactory experience from request to completion.

Key Responsibilities

• Manage incoming service requests via the Call2Fix app, phone, and other channels.
• Ensure timely assignment and coordination of verified artisans.
• Monitor service delivery to ensure quality, timeliness, and customer satisfaction.
• Follow up with customers after service completion to gather feedback and resolve concerns.
• Escalate complex technical or operational issues appropriately.
• Maintain accurate records of customer interactions and service outcomes.
• Drive customer retention through proactive engagement and relationship management.
• Support dispute resolution between customers and service providers.
• Collaborate with operations and technical teams to improve service processes.
• Identify recurring service issues and recommend improvement strategies.

Qualifications

• First degree in any related field
• Minimum of 2–4years’ experience in customer service, customer success, or operations (preferably in aservice-based company).
• Strong communication and interpersonal skills.
• Ability tomanage multiple service requests simultaneously.
• Good problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and CRM or service management tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online