Captain Relations Officer at GIG Mobility

GIG Mobility, originally founded as God is Good Motors (GIGM) in 1998 by Edwin and Stella Ajaere, revolutionized Nigerian transportation by shifting from traditional bus services to a technology-driven, customer-focused model. After Chidi Ajaere took over in 2009, the company rebranded to GIGM, introduced app-based bookings, and expanded into Ghana in 2019.

We are recruiting to fill the position below:

Job Title: Captain Relations Officer

Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Captain Relations Officer serves as the primary liaison between company leadership and Captains.
• This role is responsible for maintaining strong professional relationships, ensuring clear communication of company policies, addressing operational concerns, and supporting captains in achieving organizational objectives.
• The position requires excellent communication skills, diplomacy, problem-solving ability, and a strong understanding of operational procedures within the organization.

Key Responsibilities
Relationship Management:

• Act as the primary point of contact for Captains.
• Build and maintain strong professional relationships.
• Address concerns, feedback, and operational challenges in a timely manner.
• Foster trust and open communication between Captains and management.

Communication & Coordination:

• Communicate company policies, updates, and strategic initiatives to Captains.
• Ensure Captains are informed of regulatory changes and operational updates.
• Coordinate meetings, briefings, and leadership sessions.
• Facilitate two-way communication between Captains and executive leadership.

Operational Support:

• Assist Captains with administrative and compliance requirements.
• Support performance improvement initiatives.
• Coordinate training schedules and professional development programs.
• Monitor operational feedback and identify improvement opportunities.

Conflict Resolution:

• Address disputes or concerns professionally and confidentially.
• Mediate between Captains and other departments when required.
• Escalate critical issues appropriately.

Compliance & Standards:

• Ensure adherence to company policies and regulatory standards.
• Promote safety culture and best practices.
• Monitor documentation and certification requirements.

Application Closing Date
15th March, 2026.