Quality Assurance Officer at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Lagos
Work Mode: Contract
Company: Flexi Microfinance Bank (Flexi MFB)
Department: Mobile Installment

Role Summary

• The Quality Assurance Officer (Loan Collection) is responsible for monitoring, reviewing, and ensuring that loan collection activities are carried out in compliance with approved policies, procedures, and regulatory standards.
• The role focuses on improving recovery quality, reducing operational risk, and ensuring ethical collection practices.

Key Responsibilities

• Monitor and review loan collection calls, field activities, and recovery processes for compliance.
• Ensure collection officers adhere strictly to approved SOPs and ethical standards.
• Conduct quality audits on collection cases and recovery documentation.
• Identify gaps, risks, and non-compliance issues within collection operations.
• Prepare quality assurance reports and recommend corrective actions.
• Support training needs by providing feedback on performance gaps.
• Collaborate with collections, risk, and operations teams to improve recovery outcomes.

Requirements

• HND / Bachelor’s Degree in any relevant discipline.
• Experience in loan collection, credit risk, or quality assurance is an advantage.
• Strong attention to detail and analytical skills.
• Good knowledge of collection processes and compliance standards.
• Strong reporting and communication skills.

Salary
N80,000 monthly, KPI - N20,000.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online