PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Reconciliation & Settlement Specialist
Location: Opebi, Ikeja - Lagos
Position Overview
- We are seeking a highly skilled and detail-oriented Reconciliation Specialist to join our Reconciliation team.
- The Reconciliation Specialist will play a critical role in ensuring the accuracy and integrity by reversing transactions, accounts, and statements.
- This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.
Job Purpose
- The Reconciliation Specialist is responsible for resolving all issues arising from electronic transactions.
- Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
- Engage aggregators and business partners on improved service delivery
- Attending to all transfer related enquiries from banks.
Responsibilities
- Develop and execute processes, standards, guidelines, and service level agreements for partnering organizations.
- Attend to customer and merchant disputes and ensure prompt resolution.
- Liaise with banks and aggregators on settlement discrepancies.
- Identifying, negotiating, and closing partnership deals on direct product offerings.
- Liaising with switching companies and card schemes on Settlement issues
- Reconciliation of transactions routed through various payment platforms, including POS.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Ensures timely reconciliation of all transactions done on the terminals.
- Ensure daily validation of transaction posting on the system.
Specifications & Requirements
- Creative thinker and problem solver who can resolve issues arising from online transactions in a timely and efficient manner.
- A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
- Passionate about solving problems and is focused on customer experience and outcomes.
Requirements
- A Bachelor's Degree or its equivalent
- Proven experience (2 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
- At least 3 years in Digital Financial Services or banking industry experience
- Experience with electronic payment systems
- In-depth knowledge of payment processing- gateways
- teamwork skills
- Organization and Time management skills
- Proficiency in the use of MS Office suites.
- Excellent communication skills and interpersonal skills.
- Attention to detail and accuracy
- Strong analytical and problem-solving skills.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/864046/reconciliation-settlement-specialist-at-palmpay-li.html