Customer Service Agent (Hausa) at Beebeejump International Limited

Beebeejump is a renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Title: Customer Service Agent (Hausa)

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum of OND, HND or BSc Degree in any related course
• Must be very fluent in speaking the Hausa language
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ojota, Ketu, Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Skills Required:

• Communication Skills: you will need to speak with coworkers and customers on a regular basis.
• Good time management skills
• Passion for sales.

Application Closing Date
31st March, 2026.