Travel Agency Officer at United Nigeria Airline

United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.

We are recruiting to fill the position below:

Job Title: Travel Agency Officer 

Locations: Nigeria
 

Job Summary

• To support travel agency operations through efficient reservations, ticketing, and customer service delivery while ensuring accuracy, compliance, and customer satisfaction.

Duties and Responsibilities

• Process flight reservations, ticket issuance, revalidation, and refunds
• Provide travel advice and itinerary planning to clients
  Handle hotel bookings, travel insurance, and tour arrangements
• Respond promptly to customer inquiries and booking requests •Ensure accuracy in fare calculation and ticketing procedures
• Maintain booking records and update customer databases Assist in achieving individual and team sales targets
•  Support corporate travel account servicing Ensure compliance with airline and agency policies.

Key Performance Indicators

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rate
• Ticketing accuracy and reduction in ADM/ACM exposure
• Customer satisfaction and complaint resolution tumaround time Staff productivity and performance targets
• Growth in new business and market share.
• Functional Knowledgeable in these areas
• GDS usage (Amadeus, Sabre, or Galileo) Fore rules and ticketing procedures
• Travel documentation and visa basics
• Airline schedules and routing knowledge
• Reservation and booking processes.

Knowledge:

• Practical use of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for flight bookings, ticketing, and reissues Basic airline fare rules, ticketing procedures, and refund/revalidation processes
• BSP (Billing and Settlement Plan) processes and reporting basics
• Knowledge of travel documentation requirements, including visas, passports, and insurance
• Airline schedules, routing, and connections for domestic and international travel.

Education and Experiences

• BSC / OND / HND / Bachelor's degree in any relevant discipline
• 1-3 years' experience in a travel agency or airline reservations environment.
• JATA / UFTAA professional certification or equivalent industry qualification is highly required
• Certification or training in GDS ticketing is an advantage.

Application Closing Date
18th March, 2026.