Junior Fraud Analyst at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Junior Fraud Analyst

Location: Lagos
Department: Fintech - Fraud

About the job

• We are looking for a Junior Fraud Analyst to join our Fraud Team, as we scale up and drive digital and financial inclusion across our markets.

Why This Role Is Different

• Most fraud roles keep analysts at arm's length from the customer; reviewing flags, closing tickets, moving on. This role puts you directly in conversation with customers to gather the intelligence that actually solves cases.
• You're not just processing fraud tickets. You're the person a customer speaks to when something has gone wrong with their account — often for the first time in their experience of financial services. How you handle that conversation shapes whether they trust the system at all. That's a different kind of responsibility, and it requires a different kind of analyst.

What You'll Be Doing

• Engaging directly with customers by phone to gather fraud intelligence, managing cases end-to-end through Freshdesk, documenting findings on SharePoint, and producing daily and monthly reports that give management clear visibility on fraud trends and case status.
• Conducting KYC fidelity audits and compliance checks, enforcing the Fraud Risk Management Policy by identifying misconduct, flagging issues to stakeholders, and supporting case closure within required timelines.
• Analysing fraud data to identify patterns and emerging risks, translating findings into actionable insights that inform prevention strategies across the business and contribute to cross-functional initiatives that reduce risk and improve customer safety.

What You'll Need

• Demonstrable experience in a customer care or customer service environment, with a track record of understanding what good looks like on the front line.
• Proven exposure to quality assurance, coaching, or performance monitoring with the analytical rigour to translate data into clear, constructive feedback.
• Strong communication and stakeholder collaboration skills, particularly across Operations, Training, and outsourced partner environments.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online