Customer Account Manager at OmniRetail Technology Limited

OmniRetail is a unified consumer goods distribution platform that improves the inefficiencies of traditional trade by digitising the key stakeholders through its stellar products; OmniBiz, the B2B e-commerce platform; and Mplify, a Distribution Management Solution that helps FMCG distributors drive growth by automating their sales and inventory on a best-in-class technology stack. OmniPay is the embedded finance solution for OmniBiz and Mplify.

We are recruiting to fill the position below:

Job Title: Customer Account Manager

Locations: Kubwa, Bwari, Dawaki, Dei Dei, Zuba, Tungamaje, Gwa gwa, Jiwa, Karimo, Gwarimpa, Dutse, Jabi, Utako, Katampe, Mpape, and Lugbe - Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Identifying and onboarding new retailers and Omniclub Members into the OmniRetail ecosystem.
• Managing relationships with assigned retailers and ensuring continued engagement and purchases.
• Educating retailers on how to use the OmniBiz app and other value added services
• Conducting daily field visits and meetings with retailers within the assigned territory.
• Ensuring accurate onboarding of customers and proper completion of KYC requirements.
• Monitoring and supporting active customers to maintain regular purchases.
• Submitting daily activity reports
• Resolving customer complaints and escalating issues when necessary.
• Participating in periodic trainings, reviews, and performance assessments organized by the company.

Application Closing Date
3rd April, 2026.