Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
We are recruiting to fill the position below:
Job Title: Head of Payment Operations
Location: Lagos
Employment Type: Full Time
Work mode: Hybrid
Job Summary
- The Head of Payments Operations will play a critical role in ensuring smooth and efficient payment operations, managing relationships and partnerships with financial institutions, and ensuring compliance with regulatory requirements.
- The ideal candidate will have a strong background in payment systems, a deep understanding of the financial landscape in Africa, and the ability to drive operational excellence.
Key Responsibilities
- Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.
- Monitor and manage payment processing systems to ensure optimal performance, identifying and resolving any issues that arise.
- Develop and implement standard operating procedures (SOPs) for payment operations across Duplo's regions, ensuring consistency and efficiency across all processes.
- Partner with product and engineering to implement new payment products, expand capabilities, and expand our functionalities across borders
- Identify and manage relationships with financial institutions, payment processors, and other key vendors/partners, ensuring service level agreements (SLAs) are met.
- Negotiate contracts with payment processors and other service providers to ensure favorable terms and conditions for Duplo as we expand to other geographies and improve our products.
- Ensure all payment operations comply with relevant regulatory requirements, including AML/KYC, data protection, and other financial regulations.
- Work closely with the compliance team to monitor and mitigate risks associated with payment processing, including fraud prevention and detection.
- Conduct regular audits of payment processes and systems to ensure compliance and identify areas for improvement.
- Analyze payment data to identify trends, inefficiencies, and opportunities for cost savings or process improvements.
- Lead initiatives to optimize payment processing costs, improve transaction speed, and enhance overall customer experience.
Requirements
- Minimum of 7 years of experience in payment operations, financial services, fintech, or a related industry
- Bachelor’s degree in Finance, Business Administration, or a related field
- Extensive experience with payment processing systems, gateways, and related technologies.
- In-depth knowledge of AML/KYC, data protection, and financial regulations related to payment processing.
- Strong understanding of payment routing, settlement processes, and reconciliation.
- Experience integrating payment systems with banks, processors, and third-party services.
- Proven experience in leading teams and functions.
- Excellent negotiation and relationship management skills.
- Analytical mindset with the ability to make data-driven decisions.
- Excellent communication and presentation skills.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/866610/head-of-payment-operations-at-duplo.html