Customer Service Representative at Onyx Beauty Hub

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India, Burma, Argentina.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Island, Lagos
Employment Type: Full-time

Job Summary

• Onyx Beauty Hub, a premium luxury hair brand, is seeking a smart, well-spoken, and customer-focused Customer Service Officer to deliver exceptional service experiences to our clients.
• The role requires a professional who can manage customer interactions effectively, provide accurate product information, resolve concerns promptly, and ensure every client enjoys a seamless and satisfying experience with the brand.
• The ideal candidate will serve as the first point of contact for customers, managing inquiries and orders across various communication channels including walk-in clients, phone calls, WhatsApp, Instagram, and other digital platforms, while upholding the high service standards expected of a luxury brand.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across all communication channels including walk-ins, phone calls, WhatsApp, Instagram, and email.
• Provide accurate information about products, pricing, promotions, availability, and delivery options.
• Assist customers with order placement, ensuring all details are correctly captured and processed.
• Confirm orders, verify payments, and coordinate with the relevant internal teams to ensure timely order fulfillment.
• Monitor and follow up on customer orders to ensure smooth delivery and customer satisfaction.
• Handle customer complaints and concerns with professionalism, empathy, and prompt resolution.
• Escalate complex issues to the appropriate department when necessary to ensure quick resolution.
• Maintain accurate records of customer interactions, complaints, orders, and feedback.
• Update customer information and maintain organized customer databases where required.
• Follow up with customers after purchase to confirm satisfaction and strengthen customer relationships.
• Promote new products, offers, and relevant brand information to customers when appropriate.
• Ensure that every interaction with customers reflects the premium service standard of the brand.
• Work collaboratively with other departments to ensure smooth service delivery and customer satisfaction.
• Provide periodic reports on customer inquiries, complaints, feedback, and service trends.

Requirements

• Education: Minimum of OND / HND / BSc Degree in any relevant discipline such as Mass Communication, Business Administration, Marketing, or related fields.
• Experience: 2 – 4 years experience in customer service, client relations, or sales support, preferably within the beauty, fashion, retail, or lifestyle industry.

Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and customer relationship skills
• Ability to manage customer complaints professionally
• Good problem-solving and conflict resolution ability
• Strong attention to detail and organizational skills
• Ability to multitask and manage high volumes of customer inquiries
• Basic computer proficiency and familiarity with digital communication tools such as WhatsApp Business and social media messaging platforms
• Ability to work effectively in a fast-paced customer-focused environment.

Personal Attributes:

• The ideal candidate should be professional, well-presented, and customer-oriented.
• They must demonstrate patience, emotional intelligence, reliability, and a proactive attitude.
• A genuine interest in beauty, fashion, and luxury brands will be an added advantage.

Compensation & Benefits

• Monthly Net Salary: N150,000
• Health Insurance (HMO) in line with company policy
• Pension Contribution in compliance with the Pension Reform Act
• 13th Month Salary based on company performance and management approval
• Transport Allowance to support commuting expenses
• Staff Discount on selected Onyx Beauty products
• Performance-Based Incentives tied to service quality and team contribution
• Professional Training and Development Opportunities
• Career Growth Opportunities within a growing luxury beauty brand
• A supportive and professional work environment that promotes excellence and teamwork.

Application Closing Date
30th March, 2026.