Service Delivery Supervisor at Alfred and Victoria Associates

Alfred and Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession. AVA delivers optimal value & Return on Investment (ROI) through Empowerment and continuous Improvement by creating a niche in the development of Human Resources in various sectors of the economy.

We are recruiting to fill the position below:

Job Title: Service Delivery Supervisor

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Supervise and coordinate the Service Delivery Team by managing and monitoring.
• Schedules, supervising and filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and Handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team.

Requirements

• B.Sc / HND in Computer Science, in Business Administration or relevant fields; certification in sales or marketing will be an asset.
• Should be able to handle and supervise large projects for installations.
• 5+ years of experience
• Great educational background, preferably in the fields of computer science or engineering for technical project managers.
• Proven working experience as a project administrator in the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: apply@alfred-victoria.com using the Job Tilte as the subject of the email.

Demand on the Job

• The position is currently in high demand.
• Please note that the interview process will be conducted in two stages, and you will be required to be physically present at the client’s premises
• If your competence, career goals and aspirations are in alignment with the requirements of this job role, kindly apply.