About the Role
- We are looking for a disciplined, loyal, and tech-savvy Chief of Staff to partner directly with the Founder & CEO in driving excellence, structure, and accountability across the company.
- This role is for a self-starter who thrives in fast-paced, high-growth environments.
- You will help the Founder execute her vision, manage operations, oversee client and partner relationships, and hold teams accountable to ensure consistent, high-quality work across every department.
- You must be confident, organized, firm, and deeply committed to helping the Founder build a company rooted in structure, customer satisfaction, and integrity.
Key Responsibilities
Founder Support & Strategic Execution:
- Serve as the Founder’s right hand — anticipating needs, managing priorities, and ensuring execution.
- Translate strategic ideas into actionable plans with measurable outcomes.
- Prepare briefs, reports, and follow-ups for meetings, partnerships, and projects.
- Maintain confidentiality and protect the Founder’s time and focus.
Team Oversight & Accountability:
- Supervise all departments (sales, operations, marketing, customer success) to ensure tasks are completed accurately and on time.
- Lead weekly team check-ins and performance reviews.
- Create and enforce clear systems for tracking deliverables and quality standards.
- Identify underperformance early and implement corrective action with team leads.
- Foster a culture of accountability, ownership, and follow-through.
- Goal: Ensure every team delivers quality work that represents the company’s brand and values.
Customer Experience Leadership:
- Oversee customer communications and resolve escalated issues promptly.
- Implement and monitor client feedback and satisfaction systems.
- Work with operations to fix service gaps and improve delivery timelines.
- Ensure all customer-facing activities meet a high professional standard.
Partnership & Relationship Management:
- Manage strategic partnerships, collaborations, and follow-ups.
- Prepare proposals, track deliverables, and maintain partner satisfaction.
- Represent the Founder in meetings when needed.
- Support business development by maintaining key partner relationships.
Tech & Automation Coordination:
- Collaborate with the Operations Manager to digitize and automate workflows.
- Oversee use of CRM, project management, and communication tools.
- Ensure team members use digital tools properly for efficiency and tracking.
- Suggest new systems or automations that improve productivity.
Success Metrics (First 90 Days)
- Clear accountability system is implemented across all departments.
- Founder’s workload reduced by at least 30%.
- Weekly reporting and performance tracking system established.
- Customer complaints reduced by at least 25%.
- Partnership deliverables were monitored and consistently met.
- Team culture improves — less chaos, more structure, more clarity.
Qualifications
- 5+ years in operations, project management, or executive support roles.
- Strong leadership and people management skills — confident in leading teams.
- Excellent communication, organization, and problem-solving ability.
- Tech-savvy: proficient with tools like ClickUp, Notion, HubSpot, Airtable, Zapier, or similar.
- Experience managing customer relationships or partnerships.
- High emotional intelligence, discretion, and professionalism.
Personality & Core Traits:
- Loyal & Trustworthy: Protects confidentiality and the Founder’s vision.
- Strict but Fair: Holds teams accountable with firmness and empathy.
- Self-Starter: Takes initiative without waiting for instructions.
- Customer-Focused: Cares deeply about service quality and satisfaction.
- Tech-Savvy: Loves building efficiency through digital tools.
- Driven: Takes pride in excellence and long-term company growth.
Why This Role Matters:
- You will work directly with a visionary Founder who’s building a transformative brand.
- This role is for someone who wants to help shape the company’s foundation, bringing order to creativity, structure to speed, and excellence to every deliverable.
- You won’t just assist the Founder, you’ll build with her.