PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Aggregator Operation Specialist
Location: Lagos
Overview
- Responsible for the operational management of the POS channel ecosystem.
- By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity.
- The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.
Key Responsibilities
Channel System Development:
- Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.
- Develop channel management guidelines and SOPs to improve aggregator management capability.
Channel Execution Management:
- Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.
- Standardize channel management actions, including:
- Weekly agent contact requirements
- Agent transaction monitoring
- Agent issue reporting and resolution mechanisms
Channel Issue Identification & Optimization:
- Identify potential operational issues by interacting with agents and aggregators.
- Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.
Channel Incentive Design:
- Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.
- Improve channel motivation and agent activity through well-designed incentive mechanisms.
Channel Performance Evaluation:
- Regularly evaluate aggregator performance.
- Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.
Requirements
- Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.
- Familiar with channel management models and experienced in building or optimizing channel systems.
- Strong data analysis ability with the capability to identify channel issues through data.
- Strong communication, coordination, and project management skills.
- Execution-oriented and results-driven.
Preferred Qualifications:
- Experience in payments, acquiring, or fintech industries.
- Experience in channel operations or distributor/agent management.
- Familiar with POS or offline payment channel models.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/868854/aggregator-operations-specialist-at-palmpay-limite.html