Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Head of BOS Integrated Services Hub 1
Job ID: 776664
Location: Abuja
About this Opportunity
- We are looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.
- The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services.
- This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.
What You Will Do
- Lead BOS service excellence, managing team of senior services professionals.
- Accountable for services engagement and pre-sales including target topline and profitability.
- Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
- Secure service delivery readiness through competence planning inline with business and portfolio evolution.
- Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
- Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
- Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Drive a Knowledge Sharing and Asset building culture across their community.
- Instill a culture of add-on sales and customer value maximization.
What You Will Bring
- University Degree in ICT / Engineering. A graduate degree such as an MBA is a plus.
- 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
- Deep understanding of BOS portfolio including products and services.
- Strong People Manager track record leading Senior Team members and leading Leaders.
- Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
- Advanced experience with IT Systems and Integration
- OSS and BSS full stack integrations and surrounding ecosystems
- API management & microservice architecture
- Cloud-Native & Platform transformation
- Data analytics, AI/ML applications in service operations
- In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
- Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
- Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
- Recommended certifications (external): ITIL, Lean Six Sigma, PMP
- Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
- Strong consultative, presentation, and communication skills
- Proven track record to deliver results within a time sensitive and high-pressure environment.
- Highly proficient collaboration skills
- Solid ability to communicate effectively at executive levels.
- In-depth knowledge of running Organizational and Solution Level Governance.
- Fluent in English; additional languages are a plus.
Application Closing Date
Not Specified.
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