Customer Service / Front Desk Officer at Ladkem Eye Hospital

Ladkem Eye Hospital (A Subsidiary of Ladkem Nigeria Limited with CAC Registration No - RC: 116348) is a specialist hospital, fully registered with Lagos State Private Hospital Registration Authority with Registration Number: LSPHRA / VIII / 99 / 12. The Hospital was founded on the basis of total quality management in eye care delivery services and has been providing excellent eye care services delivery to Nigerians and Foreigners alike since its inception over twenty years ago.

As one of the health care providers under the National Health Insurance Scheme, we provide secondary health care services in the area of Ophthalmology and Optometry and currently have service provision agreements with some Health Maintenance Organizations (HMO’s).

We are recruiting to fill the position below:

Job Title: Customer Service / Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities
This role involves:

• Managing front office operations, handling communications, providing administrative support, and maintaining an organized reception area.
• Ensuring customer’s satisfaction at all times;
• Listening to customers complaint and prompt in giving management feedback;
• Answer all client questions and incoming calls;
• Ensuring adequate supply of visitors’ form, new patient data form, hospital flyer, Hospital account slip etc at the front office;
• Drafting of letters, memos, medical reports, bills and other correspondence;
• Ensuring customers pay their accurate bills, proper handling of cash and remittance of all receivablesto the accounts officer;
• Daily registration of all transactions before the close of work each day on QUICK-BOOKSand Electronic Medical Records (EMR);
• Liaising with Health Maintenance Organizations (HMOs) for better services, referrals and prompt payments of bills.

Requirements

• Interested candidates should possess an OND, HND or BSc in Business Administration,Management, or a related field.
• 2–3 years previous experience in a similar role preferred.
• Must be professional, courteous, friendly, approachable and proficient in Microsoft Office Suite, Quickbooks and EMR;
• Must be resident in Surulere or its environs.

Application Closing Date
4th April, 2026.