Ibifoundry Limited is a business services and digital strategy firm. The company specializes in several key professional areas: Business Systems: Designing and implementing structured operational frameworks for organizations, Digital Strategy: Developing online growth and marketing plans to enhance brand presence, Enterprise-Level Growth: Providing expert guidance on scaling businesses and improving overall enterprise performance.
We are recruiting to fill the position below:
Job Title: Call Centre Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Requirements and Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Salary
N120,000 - N200,000 / month.
Application Closing Date
3rd April, 2026.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/869854/call-centre-representative-at-ibifoundry-limited.html