Customer Service Manager at a Microfinance Bank - Elizabeth Maddeux Limited

Elizabeth Maddeux Limited - Our client, a microfinance bank, is recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Nigeria
Employment Type: Full-time
Industry: Banking / Microfinance
Department: Customer Experience / Operations
Reports To: Branch Manager

Job Summary

• The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.

Key Responsibilities

• Supervise the customer service team and daily service operations.
• Ensure timely resolution of customer complaints and inquiries.
• Monitor service quality and implement improvements where necessary.
• Train and mentor customer service staff.
• Ensure compliance with service standards and policies.
• Prepare customer service performance reports.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Banking, or related field.
• 4–6 years of experience in customer service within the banking sector.
• Proficiency in Microsoft Office applications.

Key Skills:

• Customer relationship management.
• Leadership and team supervision.
• Communication and conflict resolution.
• Service quality management.

Salary
N400,000 per month.

Application Closing Date
30th March, 2026.