Team Lead – Collections at Opay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money and pay bills.

We are recruiting to fill the position below:

Job Title: Team Lead – Collections

Location: Ikeja, Lagos
Employment Type: Full-time

Job Role 

• The Team Lead – Collections will be responsible for overseeing the collections team, ensuring effective recovery of outstanding debts while maintaining strong customer relationships.
• The role involves managing collection strategies, supervising team performance, and ensuring compliance with company policies and regulatory standards.

Key Responsibilities

• Lead and manage the collections team, ensuring targets for debt recovery are met.
• Develop and implement effective collection strategies to improve recovery rates.
• Monitor team performance through KPIs, call reviews, and performance reports.
• Handle escalated delinquent accounts and negotiate repayment arrangements with customers.
• Ensure all collection activities comply with regulatory requirements and company policies.
• Prepare and present collection performance reports to management.
• Train, mentor, and coach collection officers to improve productivity and efficiency.
• Collaborate with risk, operations, and customer service teams to resolve account issues.
• Ensure proper documentation and tracking of all collection activities.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, or a related field.
• 5–8 years experience in collections, credit risk, or loan recovery.
• At least 1–2 years in a supervisory or team lead role within collections.
• Strong negotiation and conflict resolution skills.
• Experience managing collection KPIs and performance targets.
• Strong analytical and reporting skills.
• Ability to lead a team in a high-pressure, target-driven environment. Preferred Experience
• Experience working in fintech, microfinance, lending, or financial services.
• Knowledge of consumer lending and loan recovery processes.
• Familiarity with collection systems and CRM tools.

What We Offer

• Competitive salary and performance incentives
• Opportunity to work in a fast-growing fintech environment
• Career development and leadership opportunities.

Application Closing Date
7th April, 2026.