Station Ambassador at MetroCharge Energy Solutions Limited

MetroCharge is Nigeria's premier power bank rental service, revolutionizing how Nigerians stay connected in a fast-paced world. Launched in 2025, we provide convenient, eco-friendly, and affordable charging solutions through strategically placed stations in high-traffic locations like airports, malls, restaurants, and event venues. Our mission is to eliminate "low battery anxiety" for travelers, professionals, and everyday users by offering seamless rentals via QR code scans, with return options at any MetroCharge station nationwide. Headquartered in Lagos, we prioritize innovation and sustainability, using high-capacity, recyclable power banks compatible with all major devices (USB-C, Lightning, Micro-USB). Our revenue-sharing model partners with venues to boost customer dwell time and satisfaction, while our app tracks usage, offers promotions, and ensures hygienic, secure charging. As Nigeria's digital economy grows, MetroCharge is committed to expanding across key cities like Abuja, Port Harcourt, and Kano, supporting local businesses

We are recruiting to fill the position below:

Job Title: Station Ambassador

Location: Airport, Lagos
Employment Type: Full-time
Reporting To: Operations Manager
Start Date: May 2026

Role Overview

• As a MetroCharge Station Ambassador, you are the most important person in our business. You are not sitting behind a desk.
• You are on your feet, on the floor, engaging passengers, driving rentals, solving problems, and making sure every person who interacts with MetroCharge walks away impressed.
• This role combines three critical functions — Sales, Customer Support, and Brand Representation — and requires someone who is confident, warm, proactive, and genuinely passionate about helping people.

Key Responsibilities
Sales & Revenue Generation:

• Proactively approach passengers in the departure lounge and introduce MetroCharge with energy and confidence
• Identify passengers who are likely to need a charge — low battery anxiety, long wait times, busy professionals — and engage them directly
• Clearly explain the rental process, pricing, and subscription options to potential customers
• Drive daily rental targets set by the Operations Manager
• Upsell subscription plans to frequent travellers and regular airport users
• Track and report daily rental numbers, conversion rates, and any revenue observations to the Operations Manager

Customer Support & Experience:

• Assist customers through the rental process — , QR code scanning, payment, and power bank retrieval
• Support first-time users who are unfamiliar with the kiosk process patiently and professionally
• Handle customer complaints, questions, and concerns on the spot with speed and genuine care
• Process and assist with power bank returns and ensure units are properly slotted back into the kiosk
• Send return reminders to customers approaching their boarding time
• Escalate unresolved technical or payment issues promptly to the Operations Manager or tech support
• Ensure every customer interaction — regardless of outcome — ends with the customer feeling respected and valued

Kiosk Merchandising & Station Management:

• Ensure the MetroCharge station is always clean, well-presented, and fully stocked at all times
• Conduct visual checks of all slots — confirm power banks are charging, kiosk screen is active, and connectivity is live
• Report any kiosk faults, offline units, or power bank damage immediately via the designated reporting channel
• Restock kiosk with spare power banks when slot availability drops below the set threshold
• Ensure all branded materials — signage, flyers, instructional cards — are displayed neatly and replaced when damaged
• Maintain a presentable, professional station appearance that reflects the MetroCharge brand at all times

Brand Representation & Awareness:

• Represent MetroCharge with pride, professionalism, and high energy at all times while on shift
• Wear MetroCharge branded uniform at all times during working hours
• Distribute branded flyers and promotional materials to passengers in the lounge
• Educate passengers about MetroCharge — even those who do not rent immediately — to build brand awareness and future users
• Gather informal customer feedback and share insights with the Marketing and Operations teams
• Act as a positive ambassador for MetroCharge on and off duty — including on personal social media where appropriate

Performance Targets (Monthly)
Station Ambassadors will be measured on the following:

• Daily rentals facilitated at their assigned station
• Customer satisfaction score — measured via post-rental app rating
• Kiosk uptime and station presentation score — assessed by Operations Manager
• Punctuality and attendance record.
• Top-performing Ambassadors will be recognised monthly and rewarded with performance bonuses.

What We Are Looking For
Essential Requirements:

• Minimum of OND, HND, or BSc in any discipline
• Minimum 1 year of experience in customer-facing roles — sales, hospitality, retail, customer service, or related field
• Must be confident, articulate, and comfortable approaching and speaking to strangers
• Excellent spoken English — clear, warm, and professional
• Must be physically comfortable standing and moving for extended periods during a shift
• Smart, well-groomed appearance and strong personal presentation
• Must be honest, reliable, and punctual — this is a security-sensitive environment
• Must own or be comfortable using a smartphone and basic apps

Highly Desirable (Females Only):

• Prior experience working in an airport, hotel, airline, hospitality, or premium retail environment
• Experience in direct sales or achieving sales targets
• Ability to speak Yoruba, Igbo, or Hausa in addition to English — Lagos is diverse and so are our passengers
• Prior experience with POS systems, QR codes, or fintech payment platforms

Personal Qualities We Are Hiring For:

• Warm, friendly, and genuinely people-oriented — you enjoy talking to people, not just tolerating it
• Energetic and self-motivated — you do not need to be supervised to stay busy
• Problem-solver — when something goes wrong, your first instinct is to fix it, not panic
• Brand-proud — you will wear the MetroCharge name and you will wear it with pride
• Resilient — airports are busy, sometimes stressful environments and you thrive under pressure
• Honest and trustworthy — you will be handling payments and valuable hardware

Working Conditions:

• Work location is fully on-site at MM1 and MM2 domestic terminals, Lagos
• Shift-based working hours aligned with airport departure lounge operating times
• Shifts will include early mornings, evenings, and weekends — flexibility is required
• You will be on your feet for most of your shift
• Full MetroCharge branded uniform provided
• Must be able to obtain and maintain the necessary airport security clearance/ID pass

What MetroCharge Offers

• Competitive monthly salary; N150,000 - N250,000 monthly - details shared at interview stage
• Performance bonus tied to monthly rental and subscription targets
• Full MetroCharge branded Tshirt provided
• Intensive product and sales training before deployment
• A chance to be part of a founding team — you are not joining a big company, you are helping build one
• Clear growth path as MetroCharge expands across Lagos and beyond — our Station Ambassadors are first in line for supervisory and management roles.

Application Closing Date
31st March, 2026.