Customer Experience Officer at Future Moves Recruitment Agency Limited (FMR Agency)

Future Moves Recruitment Agency Limited (FMR Agency) is a licensed full-fledged human resource and management consulting company.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Job summary

• We are seeking a proactive and detail-orientated customer experience/marketing assistant to join our team.
• This is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.
• The ideal candidate will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events.

Key responsibilities

• Responding to customer enquiries strictly via WhatsApp, email, and customer calls during working hours, using only the Company-issued phone and line.
• Matching customers to appropriate products and following up on incomplete purchases.
• Managing basic CRM and customer retention lists with support from the marketing team.
• Following up with leads generated from campaigns, events, or social media.
• Assisting in campaign coordination and execution as directed.
• Participating in and supporting any brand events, activations, or marketing launches as scheduled by the Company.
• Carrying out any other related duties within the scope of work, including those assigned verbally or in writing by the Head of Marketing.

Qualifications

• BSc or HND in Marketing, Business Administration, Communications, or a related field.
• 0-1 years of experience in customer service, marketing, or a related role.
• Must be a Female.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with marketing tools
• Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom) is a plus.
• Ability to multitask, take initiative, and work both independently and as part of a team.

Salary 
N100,000 - N115,000 monthly + N5,000 Data Allowance.

Application Closing Date
25th March, 2026.