Esty Home Essentials is an online destination for all your home and garden needs. We offer a large selection of products from home wares to furniture and storage. Esty Home Essentials is dedicated to delivering everything you need for a beautiful home right to your door step. We offer you convenience by giving you the avenue to shop from a growing selection of home and garden products in the comfort of your home or office avoiding traffic and unnecessary long queues. We offer various payment options to ensure you have a wonderful and hitch free shopping experience. We accept pay on delivery, direct transfer and secure online payment through Voguepay.
We are recruiting to fill the position of:
Job Title: Customer Service Officer
Location: Lagos
Job Description
- Assists with complaints and customers, orders, errors, account questions, billing, cancellations and other queries
Responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Record details of inquiries, comments and complaints
- Direct requests and unresolved issues to the designated resource
Qualification and Requirements
- OND/HND/B.Sc. in English or other relevant discipline
- Fluent in English language
- Attention to details and accuracy
- Good communication skills
- Stress tolerance
- Data collection and ordering
- Listening skills
- Communication skills- Verbal and written
- Knowledge of relevant computer applications
- Knowledge of customer service practice and principles
Application Closing Date
20th June, 2016
Method of Application
Interested and qualified candidates should send their Application letter and CV's to:
[email protected]