Customer Service Executive at Firewood Rice Nigeria

At Firewood Rice Nigeria, we don’t just serve meals - we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast! If you love food, innovation, and working in a vibrant, forward-thinking environment, we want you with us.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Develop daily, weekly, and monthly production schedules based on outlet demand, bulk orders, and sales forecasts.
• Manage customer inquiries via phone, email, and other channels promptly and professionally.
• Provide accurate information on menus, daily specials, pricing, and company policies.
• Handle multiple customer orders simultaneously, ensuring accuracy, completeness, and timely processing.
• Recommend products, suggest add-ons, and encourage complementary purchases to increase sales through upselling and cross-selling.
• Communicate special requests and dietary requirements clearly to the kitchen team.
• Coordinate with logistics to ensure timely dispatch and delivery of orders.
• Monitor delivery progress and update customers proactively.
• Handle customer complaints professionally, providing prompt resolution or escalating complex issues to management.
• Collect and document customer feedback to identify areas for service improvement.
• Collaborate with production, logistics, sales, and quality teams to ensure smooth operations and prevent order errors

Qualifications

• Minimum OND/HND/Bachelor’s Degree in any related field
• 1–2 years of customer service experience, preferably in food production, catering, or hospitality.
• Strong communication, multitasking, and organizational skills.
• Ability to manage multiple orders under pressure without compromising accuracy or service quality.
• Customer-centric mindset with attention to detail.
• Ability to identify opportunities to increase sales while maintaining high service standards.
• Proficiency in order management systems and Microsoft Office tools.

Compensation, Scope of Work, and Benefits

• Salary: N100,000 per month
• Days of Work: Monday – Saturday
• Working Hours: 7:00 AM – 4:00 PM
• Health Maintenance Organization (HMO) coverage.

Application Closing Date
7th April, 2026.