Customer Service Representatives at Noogul Digital Services

Noogul Online Digital Services partners with Individuals, Schools, Businesses, Hospitals, NGO's and Authors from Different Fields and Areas of Specialties with the aim of innovating Academic products that create new value and connects people with Knowledge, insights and experiences.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos

Mission

• Creating a digital learning and sales marketplace for Digital Downloadable Products, Prints and Templates.
• It's our Mission to help you achieve success in a smart and Convenient way"

Job Summary 
What does a Customer Service Representative do?

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
Customer Service Responsibilities list:

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma.

Salary
N80,000 - N170,000 per month.

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates Should send Their CV to: nooguldigitalservice@gmail.com usibg the job title as the subject of the mail.