Floor Supervisor - Retail at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Floor Supervisor - Retail

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• The Floor Supervisor is responsible for overseeing daily store floor operations, ensuring excellent customer service, maintaining visual merchandising standards, and supporting sales performance.
• The role requires strong leadership, operational efficiency, and the ability to manage staff and customer interactions in a fast-paced retail environment.

Key Responsibilities
Store Operations Management:

• Supervise day-to-day activities on the sales floor
• Ensure store opening and closing procedures are properly executed
• Monitor stock levels and coordinate replenishment with inventory teams
• Ensure compliance with company policies, procedures, and health & safety standards

Sales & Customer Experience:

• Drive sales performance by supporting and motivating the sales team
• Ensure exceptional customer service and handle escalated customer concerns
• Monitor customer flow and optimize staff deployment accordingly

Team Supervision & Leadership:

• Lead, coach, and supervise sales associates to meet targets
• Conduct on-the-job training and provide continuous feedback
• Support performance management and discipline where required

Visual Merchandising:

• Ensure products are well displayed in line with brand guidelines
• Maintain cleanliness, organization, and overall store presentation
• Support promotional activities and in-store campaigns

Reporting & Administration:

• Track daily sales and prepare basic operational reports
• Assist in scheduling staff shifts and attendance monitoring
• Report operational issues to the Store Manager promptly

Key Requirements

• Bachelor’s degree or equivalent experience
• 3–4 years retail experience, with at least 1 year in a supervisory role
• Strong leadership and team management skills
• Good understanding of retail operations and sales techniques
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Core Competencies:

• Customer Focus
• Leadership & Teamwork
• Sales Drive & Results Orientation
• Problem-Solving
• Attention to Detail
• Time Management.

Salary
N250,000 monthly.

Application Closing Date
15th April, 2026.