Customer Care Representative at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Calabar Cross River
Employment Type: Full-time
Reports to: Floor Manager / Restaurant Manager

Main Function

• The Customer Care Representative is responsible for ensuring an excellent customer experience by addressing inquiries, resolving complaints, and maintaining positive interactions with guests.
• The role focuses on customer satisfaction, feedback management, and service improvement.

Role Responsibilities

• Attend to customer inquiries and provide accurate information.
• Handle complaints professionally and ensure timely resolution.
• Maintain a friendly and welcoming attitude at all times.
• Monitor customer satisfaction and gather feedback.
• Escalate complex issues to the appropriate department.
• Keep records of customer interactions and feedback.
• Support front-of-house operations when necessary.
• Ensure adherence to service standards and company policies.

Qualifications and Requirements
Education and Certifications:

• Minimum of OND/HND/BSc in any related field.
• Certification in customer service is an advantage.

Experience:

• 2–3 years of experience in customer service or hospitality.
• Experience in a restaurant or service environment is preferred.

Core Competencies:

• Customer Service Excellence
• Communication Skills
• Problem-Solving Skills
• Emotional Intelligence
• Patience & Professionalism
• Attention to Detail.

Application Closing Date
17th April, 2026.