Head of Operations (Hotel) at Genesis Group

At Genesis Group, we've been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.

We are recruiting to fill the position below:

Job Title: Head of Operations (Hotel)

Location: Port Harcourt, Rivers
Employment Type: Full-time

Key Responsibilities

• Operational Leadership: Manage daily hotel functions, ensuring high-quality guest service and safety standards.
• Performance Metrics: Monitor KPIs, revenue targets, and guest feedback to drive improvements.
• Financial Control: Manage operational budgets, forecasts, and expense management to maximize profit.
• Staff Management: Lead, train, and mentor department managers and staff to build a high-performance culture.
• Strategy Implementation: Collaborate with owners and senior management on policies, technology adoption, and brand quality.
• Compliance: Ensure strict adherence to health, safety, and licensing regulations.

Required Skills and Qualifications

• Experience: Several years (often 5+) in senior hospitality management roles.
• Education: Bachelor’s degree in Hospitality Management, Business, or related field.
• Skills: Strong financial acumen, leadership capabilities, problem-solving skills, and proficiency in property management software.

Application Closing Date
7th April, 2026.