Customer Service Representative at PMP Management Enterprises

PMP Management Enterprise is a consulting and digital services company focused on driving business success through strategy, innovation, and technology. We partner with organizations to deliver tailored consulting, effective management solutions, and digital tools that enhance performance and support long-term growth.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a friendly, proactive, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer complaints in a timely and professional manner
• Provide accurate information about products and services
• Maintain proper records of customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Escalate complex issues to the appropriate department when necessary
• Support administrative tasks related to customer service operations

Requirements

• Minimum of OND/SSCE/GCE/NECO/HND/BA/B.Sc in any discipline
• 0–2 years experience in customer service or related field (fresh graduates can apply)
• Strong communication and interpersonal skills
• Good problem-solving abilities
• Basic computer knowledge (Microsoft Office, email, etc.)
• Ability to work in a fast-paced environment
• Must be resident in Lagos or willing to relocate .

Application Closing Date
30th May, 2026.