PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: In-Shop Sales Agent
Location: Nigeria
Job Summary
- We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone.
- The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities
- Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
- Maintain accurate and updated records of all customer interactions and payment commitments.
- Meet daily and monthly collection targets to minimize overdue accounts.
- Resolve customer queries and disputes related to billing or outstanding balances.
- Identify and escalate accounts that require further legal or administrative action.
- Ensure all collection activities comply with company policies and legal debt collection regulations.
Requirements
- 1 - 3 years experience in debt collection, telemarketing, or customer service.
- Exceptional verbal communication and negotiation skills.
- Ability to remain calm and professional when handling difficult or confrontational conversations.
- Strong attention to detail and proficiency in using CRM or database systems.
- Proven ability to meet performance targets in a fast-paced environment.
- Good understanding of financial ethics and collection laws.
Salary
Basic N80,000 + KPI 50,000.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/878863/collection-officer-at-palmpay-limited.html