E-commerce Manager at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients

We are recruiting to fill the position below:

Job Title: E-commerce Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• The E-commerce Manager is responsible for overseeing the company’s online sales operations, optimizing digital channels to drive revenue, improve customer experience, and ensure seamless end-to-end e-commerce performance.
• This role combines commercial strategy, digital marketing, platform management, and data analytics.

Key Responsibilities
E-commerce Strategy & Growth:

• Develop and execute the e-commerce growth strategy aligned with business objectives
• Identify opportunities to increase online sales, conversion rates, and average order value
• Manage product assortment, pricing strategies, and promotions

Platform & Website Management:

• Oversee daily operations of the e-commerce
• Ensure website functionality, uptime, UX/UI optimization, and mobile responsiveness
• Coordinate with developers for updates, integrations, and troubleshooting

Digital Marketing & Traffic Generation:

• Plan and manage digital campaigns (SEO, SEM, email marketing, social media, paid ads)
• Optimize customer acquisition and retention strategies
• Collaborate with content and design teams for campaign execution

Analytics & Reporting:

• Track KPIs such as conversion rate, traffic, bounce rate, CAC, and ROI
• Use analytics tools (Google Analytics, dashboards) to derive insights and inform decisions
• Prepare periodic performance reports with actionable recommendations

Order Fulfillment & Operations:

• Oversee order processing, inventory coordination, and logistics performance
• Ensure timely delivery and efficient returns management
• Work closely with store officer and supply chain teams

Customer Experience & Support:

• Enhance customer journey from browsing to post-purchase
• Monitor customer feedback, reviews, and service quality
• Implement improvements to increase customer satisfaction and loyalty

Vendor & Stakeholder Management:

• Manage relationships with external vendors (payment gateways, logistics partners, agencies)
• Collaborate cross-functionally with Sales, Marketing, IT, and Operations teams

Key Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field
• 4–6 years experience in e-commerce or digital commerce management
• Strong knowledge of e-commerce platforms and digital marketing tools
• Proficiency in data analysis and performance tracking
• Understanding of UX/UI principles and customer behavior
• Strong project management and organizational skills

Core Competencies:

• Commercial acumen
• Data-driven decision making
• Digital marketing expertise
• Customer-centric mindset
• Problem-solving and innovation
• Stakeholder management.

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their resume to: talent@smartpartnersng.com using the Job Title as the subject of the mail.