A Reputable Tech Services Company is recruiting suitably qualified candidates to filll the position below:

Job Title: Online Customer & Sales Support Expert for IT & Ecommerce Company

Location: Remote
Employment Type: Part-time
Job Type: Contract / Project-Based

Job Summary

We are seeking a highly organized, responsive, and detail-oriented professional to support daily operations across our digital sales channels and IT services. This role involves managing customer interactions, processing and tracking orders, maintaining online accounts, and providing timely support to clients. The ideal candidate is proactive, tech-savvy, and committed to delivering excellent customer experiences.

Key Responsibilities

• Manage and process customer orders from multiple online channels
• Monitor and update account listings, inventory, and order statuses
• Respond promptly to customer inquiries via chat, email, and messaging platforms
• Provide pre-sales and post-sales support to customers
• Handle customer issues, returns, and complaints professionally
• Coordinate with internal teams to ensure smooth order fulfillment
• Maintain accurate records of transactions, communications, and updates
• Assist with basic IT support inquiries and escalate technical issues when needed
• Identify opportunities to improve customer satisfaction and sales performance

Mandatory Requirement (Read Carefully)

• This is a Strict requirement
• You must have 10 hours uninterrupted power and internet service
• Functional laptop with good internet and power backup

Requirements

• Proven experience in customer service, sales support, or virtual assistance
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and manage high volumes of inquiries
• Comfortable working with online systems, dashboards, and tools
• Basic understanding of IT services or willingness to learn
• Reliable internet connection and consistent power supply
• Ability to work independently and meet deadlines

Screeening Questions: - if you dont answer these questions you wont be shortlisted

1. Respond to a Customer Message

A customer sends this message:

“Hi, I ordered a phone case 5 days ago and still haven’t received any update. This is very frustrating. I need it urgently. What’s going on?”

👉 Your task:
Write a professional response to this customer.

2. Basic Organization Task

👉 List 3 things you would do daily to ensure smooth customer service operations.

Renumeration
N100,000 after probation and training.

Why Join Us

• 100% Remote – work from anywhere in Nigeria
• Flexible working hours
• Opportunity to work on cutting-edge AI projects
• Competitive pay based on experience and performance.

Application Closing Date
9th May, 2026.

Method of Application
Interested and qualified candidates should send an Updated CV, Proof of AI training experience (screenshots, history, or references), Brief summary of platforms worked on to: services@3cusgroup.com using the Job Title as the subject of the mail.

Screeening Questions: - if you dont answer these questions you wont be shortlisted

1. Respond to a Customer Message

A customer sends this message:

“Hi, I ordered a phone case 5 days ago and still haven’t received any update. This is very frustrating. I need it urgently. What’s going on?”

👉 Your task:
Write a professional response to this customer.

2. Basic Organization Task

👉 List 3 things you would do daily to ensure smooth customer service operation

Note:We are an equal opportunity employer. Only qualified candidates with proven experience will be contacted.