Call Centre Agent at Benin Electricity Distribution Plc (BEDC)

Benin Electricity Distribution Plc. (BEDC) is one of the retail electricity distribution companies licensed by the federal government Benin Electricity Disco ("BEDC” or "Benin Disco”) is one of the successor distribution companies (Discos) created following the unbundling and privatization of the state-owned Power Utility, Power Holding Company of Nigeria Plc. BEDC is responsible for retail distribution of electricity in Delta, Edo, Ekiti, and Ondo States with geographical coverage of 55,770 square kilometers. The company operates from twenty five (25) business districts with approximately 350 offices located across the four (4) states with about 13 million people and about 4 million households.

We are recruiting to fill position below:

Job Title: Call Centre Agent

Locations: Edo
Job Type: Full time

Role Overview

• The role of the Call Centre Agent is critical in improving customer satisfaction by providing timely support and ensuring quick resolution Of customer complaints.

Job Description

• Manage inbound calls in a timely and professional manner
• Raise requisite complaint ticket appropriately and assign these complaints to the appropriate Departments
• Provide informed feedback to general enquiries and requests on products and services
• Professionally and courteously receive and log all interactions (verbal and written) on CRM ensuring that the complaints are as detailed as possible
• Responsible for receipts and documentation of all customer complaints.
• Promote Customer-centric image and build business relationships with Customers
• Proactively identifying trends and making recommendations to Head, Customer Care
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Customer Complaints Resolution
• Maintains compliance with all company policies and procedures
• Any other function that may be assigned.

Requirements

• Bachelor's Degree in Business Admin, Engineering or any other related courses.
• 1-3 years of work experience in similar role.
• Good Knowledge and experience in the power sector will be added advantage.
• Proficiency in all Microsoft Office applications.
• Strong Emotional Intelligence
• Strong communication skills.
• Excellent problem-solving skills
• Excellent organizational and interpersonal skills
• Ability to work in a fast-paced environment.

Application Closing Date
10th April, 2026.