Call Verification Officer at Palmpay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Call Verification Officer

Location: Ikeja, Lagos

Description

• We are seeking detail-oriented and proactive individuals to join our team as Call Verification Officers (CVO)
• The ideal candidates will be responsible for conducting verification and prequalification calls, confirming customer information, and supporting the onboarding process to ensure accuracy and compliance.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies or red flags identified during calls
• Maintain a high level of professionalism and customer service
• Support the onboarding and verification process as required

Requirements 

• Strong verbal communication and interpersonal skills
• High level of attention to detail
• Ability to work effectively in a hybrid environment
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Prior experience in customer service, call center operations, or verification roles is an added advantage.

Salary
N100,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online