Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: eCommerce Officer
Location: Victoria Island, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking
Job Description
- The officer ecommerce, channels support, is responsible for the ease in customer journey to a successful digital product uptake across self-service channels to increase transaction volume and revenue generation.
Essential Functions
- Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers.
- Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake.
- Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels.
- Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake.
- Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey.
- Review internal data (including customers, competitors and the external environment) and uses this information to drive UX enhancement initiatives.
- Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans.
Qualifications
- Minimum of University Degree
Experience Required:
- 5 years' experience in product management. Strong communication and interpersonal skills are crucial.
Behavioural Competencies:
- Generating Ideas
- Providing Insights
- Adaptative
- Intuitive
- Collaborative
- Data intelligence
- Producing Output
- Creative
Technical Competencies:
- Data Driven Digital Marketing
- Risk Awareness
- Customer Understanding (Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Response Strategy
Application Closing Date
Not Specified.
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