Relationship Manager, High Net Worth Individuals (HNWI) at Ecobank Nigeria

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Title: Relationship Manager, High Net Worth Individuals (HNWI) 

Job Id:1302
Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities 
Business & Financial Performance:

• Acquire new high-value clients in line with defined target market criteria
• Proactively develop and manage client relationships by anticipating needs and delivering tailored solutions, ensuring high client satisfaction and achievement of agreed performance targets
• Drive financial performance across assigned portfolios, including liabilities, assets, and wealth management products
• Ensure all client instructions are executed accurately, applying required checks and controls in collaboration with relevant departments
• Maintain strong knowledge of HNWI products and services, staying up to date with market developments
• Demonstrate a solid understanding of economic and financial markets, particularly fixed income and equities, as well as global wealth management trends

Customer Excellence:

• Manage day-to-day client queries and ensure prompt resolution of issues within the team
• Uphold and embody the bank’s RACE-IT culture and service principles in all client interactions
• Deliver exceptional service to Premier clients, with zero tolerance for unresolved complaints

Leadership & People Management:

• Track and provide weekly reports on portfolio performance at RM level
• Collaborate effectively with other Relationship Managers to drive productivity and shared success
• Work closely with Branch and Operations teams to deliver seamless and exceptional customer service

Process, Control & Operational Performance:

• Ensure strict adherence to Operational Risk and Compliance guidelines, including KYC and AML requirements
• Continuously monitor the credit portfolio to maintain NPL levels at a maximum of 3%, and take prompt remedial action where necessary

Strategic Initiatives:

• Execute and support strategic initiatives aimed at driving business growth and enhancing overall performance

Job Profile
Experience & Qualifications:

• Minimum of 5 years’ experience in a consumer banking-focused role
• Bachelor’s degree in a relevant discipline

Skills, Capabilities & Personal Attributes:

• Strong customer and market orientation with excellent networking ability
• Proven ability to set direction and drive execution
• Results-driven with a high level of ownership and accountability
• Excellent interpersonal, influencing, and communication skills
• Ability to engage and build relationships effectively with high-net-worth clie

Application Closing Date
15th April, 2026; 07:42 AM.