Call Center & Sales Support Supervisor at Blue Wave New Energy Technology Nigeria Company Limited

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are recruiting to fill the position below:

Job Title: Call Center & Sales Support Supervisor 

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Sales Outbound & Performance Growth:

• Lead and grow a high-performing outbound team focused on customer conversions.
• Create clear, effective call scripts and messaging for retail clients, and project customers.
• Plan and track daily, weekly, and monthly activities, monitoring key metrics like call volume, connection rate, and conversions.
• Oversee the full lead-to-order journey, ensuring accurate CRM tracking and follow-through.
• Partner with Marketing to convert campaign leads, re-engage inactive customers, and boost overall conversion rates.

After-Sales Support & Customer Experience:

• Build structured follow-ups and feedback systems to strengthen customer relationships and uncover upsell opportunities.
• Ensure every issue is tracked, resolved, and used to improve products and services.
• Maintain accurate records across CRM, service tickets, and installation feedback.
• Work closely with field teams to ensure fast resolution and clear communication.

Team Leadership & Management:

• Train, and lead a motivated, sales-driven, customer-focused team.
• Deliver ongoing training in sales techniques, communication, and customer psychology.
• Run regular performance reviews to track progress and drive improvement.
• Manage call systems, CRM tools, and reporting with strong data discipline.
• Build a results-focused culture with clear accountability and rewards.

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, After-Sales, and Finance to ensure a seamless customer journey.
• Provide regular performance and customer insights reports with clear recommendations.
• Support strategies that improve engagement and drive sales growth.

Requirements

• Bachelor’s degree in Marketing, Management, Communication, or a related field.
• At least 3 years’ experience managing a call center or outbound sales team (experience in renewable energy, telecom, electronics, insurance, or FMCG is a plus).
• Strong understanding of telesales operations, CRM systems, and performance tracking.
• Proven leadership skills with the ability to drive results.
• Strong analytical, communication, and organizational abilities.

Career Growth & Development:

• Access continuous professional development, structured learning opportunities, and clear career advancement pathways within the organization.

Compensation & Benefits

• Monthly salary range: N350,000 – N450,000(exclusive of commissions)
• KPI-linked bonuses and commission-based incentives
• Long-term housing support to enhance employee stability
• Company-sponsored pension scheme (in line with statutory requirements)
• NSITF insurance coverage for workplace protection
• Comprehensive HMO health insurance (including eligible dependents).

Application Closing Date
1st May, 2026.