Floor Manager at a Zee Recruits

Zee Recruits is a dynamic lifestyle and entertainment company committed to delivering exceptional experiences through innovative services and customer-focused solutions. The company specializes in creating engaging environments that combine entertainment, hospitality, and modern lifestyle services.

At our company, our mission is to provide a vibrant and enjoyable atmosphere where customers can relax, socialize, and enjoy premium entertainment services. We pride ourselves on professionalism, quality service delivery, and maintaining high operational standards.

We are recruiting to fill the position below:

Job Title: Floor Manager

Location: Mainland , Lagos
Employment Type: Contract

Responsibilities
Floor Operations Management:

• Oversee all front-of-house activities during service hours
• Ensure smooth coordination between kitchen, bar, and service teams
• Monitor service flow, timing, and table management

Staff Training & Development:

• Design and implement training programs for waitstaff and runners
• Conduct onboarding training for new hires (service standards, etiquette, SOPs)
• Organize regular refresher training sessions and drills
• Train staff on:
  • Menu knowledge (food & beverages)
  • Fine dining service techniques
  • Customer engagement and upselling

Service Quality & Standards:

• Ensure all staff adhere to fine dining service standards
• Monitor food and beverage presentation before service
• Maintain consistency in service delivery across all shifts

Customer Experience:

• Ensure guests receive a premium and personalized dining experience
• Handle complaints and resolve issues promptly and professionally
• Engage with VIP guests and ensure satisfaction

Staff Supervision & Discipline:

• Supervise waiters, runners, and hostesses during shifts
• Enforce grooming, punctuality, and professionalism
• Conduct pre-shift briefings (menu updates, reservations, service focus)

Reservation & Floor Coordination:

• Manage seating arrangements and guest flow
• Coordinate with hostess on reservations and walk-ins
• Ensure efficient table turnover without compromising service quality

Sales & Upselling:

• Train and encourage staff on upselling techniques
• Support achieving daily sales targets
• Promote signature dishes, cocktails, and events

Ambiance & Presentation:

• Maintain cleanliness and organization of the dining and lounge areas
• Monitor lighting, music, and overall guest atmosphere
• Ensure proper table setup according to fine dining standards

Reporting & Performance Monitoring:

• Provide feedback reports on staff performance and training outcomes
• Track improvements and recommend promotions or disciplinary actions
• Communicate operational issues to the Operations Manager.

Application Closing Date
30th April, 2026.