Head of Operations at Boctrust Microfinance Bank

Boctrust Microfinance Bank is a financial institution licensed by the Central Bank of Nigeria to give social and economic Support to the lower middle class, working class and the economically active poor.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos
Job Schedule: Full time

Job Description

• We are seeking a strategic and detail-oriented Head of Operations to oversee our daily banking activities and ensure seamless service delivery.
• As a key member of the leadership team, you will be responsible for optimizing operational workflows, maintaining strict regulatory compliance, and driving the efficiency of our core banking systems.

Key Responsibilities

• Operational Excellence: Oversee the end-to-end operations of the bank, including account management, funds transfer, clearing, and vault management.
• System Administration: Serve as the primary custodian of the BankOne core banking application, ensuring data integrity, system security, and efficient processing of all financial transactions.
• Policy Implementation: Develop, review, and enforce standard operating procedures (SOPs) to mitigate operational risks and enhance service quality.
• Regulatory Compliance: Ensure all operational activities align with Central Bank of Nigeria (CBN) guidelines and other relevant microfinance regulations.
• Team Leadership: Mentor and manage the operations team, fostering a culture of accountability, precision, and exceptional customer service

Requirements & Qualifications

• Education: Bachelor’s Degree in Banking, Finance, Economics, or a related field.
• Experience: 7–10 years of experience in banking operations, with at least 5 years in a senior management role specifically within a Microfinance Bank.
• Technical Proficiency: Expert-level proficiency in BankOne software is mandatory. Candidates without direct experience using BankOne will not be considered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should submit their CV to: HR@boctrustmfb.com using the Job Title as the subject of the email.