Customer Support Officer at Green Bistroo - IRW Nigeria

IRW Nigeria - Our client, Green Bistroo sells healthy drink.

They are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Customer Support Officer is responsible for managing daily business operations, coordinating order fulfillment, maintaining customer relationships, and supporting production activities.
• The Customer Support Officer is saddled with the responsibilty of ensuring Customers needs are well taken care of and met.
• This role ensures efficient logistics, accurate order processing, and excellent customer service across all sales platforms.

Job Responsibilities

• Actively manage Green Bistroo’s WhatsApp Business account, including responding to inquiries and processing orders.
• Coordinate delivery and riders for prompt and efficient delivery.
• Communicate with customers on order status, delivery timelines, and updates.
• Post daily / regular status updates including product ads, offers, and engaging content.
• Send personalized greetings, promos, and follow-ups to customers on special occasions and holidays.
• Build strong relationships to encourage repeat orders and customer loyalty.
• Manage product listings, pricing, and orders across multiple platforms (e.g., Glovo).
• Liaise with platform account officers to resolve issues and optimize performance.
• Ensure consistency of information across all sales channels.
• Maintain detailed daily records of all transactions.
• Capture key customer information (name, contact, address, order details).
• Track and organize data across all sales channels for accountability and growth insights.
• Active involvement in fruit processing, juice extraction, and bottling.
• Ensure proper storage and handling of products in line with hygiene standards.
• Follow all hygiene and food safety standards strictly.
• Support smooth day-to-day production operations.
• Provide prompt, courteous, and professional responses to customer inquiries.
• Handle complaints and feedback effectively to ensure customer satisfaction.
• Build and maintain strong customer relationships to encourage repeat business.
• Ensure every customer interaction reflects the Green Bistroo brand: fresh, warm, and reliable.
• Ensure accurate packaging of orders according to customer specifications.
• Double-check orders before dispatch to avoid errors.
• Work closely with logistics/delivery riders to ensure timely delivery.

Requirements

• Proven experience in customer service or a client-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Proficiency in basic computer tools and customer support systems.
• Above one year work experience.

Application Closing Date
20th April, 2026.