Supervisor at Antoniette Gardens

Antoinette Gardens is a serene restaurant, lounge, and hotel resort located in the Trans Amadi district of Port Harcourt, Nigeria. It is widely recognized locally for its lush outdoor seating and relaxing atmosphere, making it a popular choice for both casual hangouts and corporate meetings.

We are recruiting suitable candidates to fill the position below:

Job Title: Supervisor

Location: Port Harcourt, Rivers
Work Schedule: Full-time; shift-based schedule (details to be discussed during interview).

Role Summary

• We are hiring a proactive, firm, and service-focused Supervisor to actively manage daily floor operations.
• The Supervisor will enforce standards, correct staff in real time, and ensure no customer is left unattended—while maintaining full accountability for team performance and service delivery.

Key Responsibilities

• Floor supervision: Stay present on the floor, monitor service flow, and ensure smooth operations throughout each shift.
• Standards enforcement: Ensure strict compliance with service standards, hygiene/safety rules, dress code, and SOPs.
• Real-time coaching & correction: Correct staff immediately when standards drop; coach on the spot to prevent repeat issues.
• Customer attention: Ensure every customer is welcomed, attended to promptly, and supported through to completion of service.
• Shift execution: Run shift briefings, assign stations/duties, manage rotations and break times, and ensure adequate coverage.
• Escalation handling: Resolve customer complaints quickly and professionally; escalate major issues to the Manager.
• Team accountability: Track punctuality, attendance, conduct, and performance; document incidents and follow up.
• Quality control: Check cleanliness, presentation, readiness of service areas, and overall guest experience.
• Communication & handover: Maintain clear communication with the Manager and other teams; complete shift handover notes.
• Basic reporting: Submit daily shift reports (issues, customer feedback, staff performance, stock/maintenance concerns).

Success Measures (First 30–60 Days)

• Faster response time to customers; fewer instances of customers waiting unattended.
• Visible improvement in staff discipline, professionalism, and adherence to standards.
• Reduced complaints and smoother shift flow.
• Consistent shift briefings, duty allocation, and reliable handovers.

Requirements

• 1–3 years experience in a supervisory role (hospitality, restaurant, events, facility operations, or similar).
• Strong people-management skills with the confidence to enforce rules respectfully.
• Excellent customer service and conflict-resolution skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work on-site and on a shift schedule.
• Basic phone/computer skills for reporting (WhatsApp, Google Sheets/Excel is a plus).

Preferred Qualifications:

• Experience supervising frontline teams and managing service standards.
• Familiarity with checklists, SOPs, and shift reporting.

Salary
N100,000 - N120,000 per month. 

Application Closing Date
19th April, 2026.