Telesales Supervisor at Simba Group

Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some ofthe most dynamic sectors in the economy. The Group is a dominant player in the transportation, powerand IT-enabled service sectors, which are critical to the sustained growth of the Nigerian Economy. The corporate vision of the Group is to provide innovative and quality products along with excellent after-sales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency.

We are recruiting to fill the position below:

Job Title: Telesales Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time
Department: Sales / Customer Engagement
Reports To: Head of Sales / Sales Manager

Job Summary

• We are seeking a results-driven and highly organized Telesales Supervisor to oversee the daily operations of the telesales team.
• The ideal candidate will be responsible for team supervision, performance monitoring, and accurate sales reporting.
• This role focuses on leadership, coordination, and analytics rather than direct sales activities.

Key Responsibilities

• Supervise and manage the daily activities of the telesales team
• Monitor team performance and ensure targets are met
• Prepare and present daily, weekly, and monthly sales reports
• Track key performance indicators (KPIs) and provide actionable insights
• Ensure proper call handling, quality standards, and compliance with company processes
• Coordinate team schedules, attendance, and productivity
• Identify performance gaps and recommend improvement strategies
• Provide guidance, coaching, and support to team members
• Liaise with management on team performance and operational updates

Key Performance Indicators (KPIs)

• Team sales target achievement
• Call quality and compliance rate
• Accuracy and timeliness of reports
• Team productivity and attendance
• Improvement in team performance metrics

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field
• 3–5 years’ experience in telesales/customer service, with at least 1–2 years in a supervisory role
• Strong experience in sales reporting, data analysis, and performance tracking
• Proficiency in Microsoft Excel and reporting tools
• Excellent leadership, organizational, and problem-solving skills
• Strong communication and interpersonal skills

Skills & Competencies:

• Leadership and team management
• Data analysis and reporting
• Attention to detail
• Time management and organization
• Decision-making and problem-solving
• Performance monitoring and coaching.

Application Closing Date
20th April, 2026.