Customer Service & Debt Recovery Officer at a Leading Real Estate Company - Kaplo Africa

Kaplo Africa - Our client, a leading real estate company based in Ikeja, Lagos, is recruiting to fill the position below:

Job Title: Customer Service & Debt Recovery Officer

Location: Ikeja, Lagos

Job Summary

• Our client is seeking a proactive and results-driven Customer Service & Debt Recovery Officer to manage client relationships, ensure excellent service delivery, and effectively follow up on outstanding payments.
• The ideal candidate will combine strong communication skills with a firm but professional approach to debt recovery.

Key Responsibilities
Customer Service Duties:

• Serve as the primary point of contact for clients, handling inquiries, complaints, and requests promptly
• Maintain strong relationships with clients to ensure satisfaction and retention
• Provide accurate information about company products, services, and payment plans
• Resolve client issues efficiently and escalate when necessary
• Keep detailed records of customer interactions and transactions

Debt Recovery Duties:

• Follow up on outstanding payments through calls, emails, and other communication channels
• Negotiate repayment plans with clients while maintaining professionalism
• Monitor debtor accounts and track payment schedules
• Ensure timely collection of payments in line with company policies
• Prepare and submit regular reports on recovery activities and performance
• Collaborate with internal teams to resolve billing discrepancies

Requirements & Qualifications

• Bachelor’s Degree or HND in Business Administration, Marketing, or a related field
• 1–3 years experience in customer service, collections, or a similar role (real estate experience is an added advantage)
• Strong negotiation and persuasion skills
• Excellent verbal and written communication skills
• Ability to handle difficult conversations with tact and professionalism
• Good organizational and record-keeping skills
• Proficiency in Microsoft Office tools

Key Competencies:

• Customer-centric mindset
• Emotional intelligence and patience
• Result-oriented and persistent
• High level of integrity and professionalism
• Ability to work independently and meet targets.

Benefits

• Salary: N180,000 Monthly.
• Competitive salary
• Career growth opportunities
• Supportive and professional work environment

Application Closing Date
12th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: kaploafrica@gmail.com using “Customer Service & Debt Recovery Officer – Ikeja” as the subject of the email.