KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.
Are you looking for a career in a challenging, fast-paced environment? Are you generally curious about why things happen in the way they do? Can you offer ideas about how businesses could improve their operations? A career in KPMG could be for you!
We are looking for young, vibrant and forward thinking candidates to fill the position below:
Job Title: French-Speaking Ethics Line Operator
Auto req ID: 103079BR
Location: Lagos
Function: Infrastructure - Operations & Administration
Service Line: Operations & Administration
Job Level: Associate/Team member
Contract Type: Permanent
Full Time / Part Time: Full Time
Duties
- Handle customer inquiries/complaints both telephonically and by email
- Prepare and update applicable client records with relevant information on a timely basis
- Document client call enquiry/complaint in relevant call reporting templates and/or web tools
- Produce timely call sheet reports
Education and Experience
- Minimum of second class degree, lower division
- Proficient in the use of MS Office tools
- Must be able to communicate fluently in both French and English
- Communication in any Nigerian language would be an added advantage
- Knowledge of customer service principles and practices
- Some experience in a call center or customer service environment
- Good data entry and typing skills
Key Competencies:
- Verbal and written communication skills
- Good listening and interviewing skills
- Problem analysis and problem solving
- Customer service orientation
- Ability to professionally handle complaints, even when working with unpleasant clients
- Organizational skills
- Attention to detail
- Resilience
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online