Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Branch Services Manager
Job ID: 80450650A-0001
Location: Gusau, Sani Abacha Way - Zamfara
Job Type: Full-time
Job Description
- To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects, and sales and service matters in line with client experience and laid down requirements.
- To ensure smooth day to day operational activities in the branch.
- Provide leadership in service quality and operational excellence at the branch.
- Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources and where necessary ensuring quick service recovery.
Qualifications
- Type of Qualification: First Degree.
Experience Required
Client Coverage:
- 5-7 years relevant experience in supervisory and administrative capacity.
- Front line experience in serving customers (Pension) in order to meet sales and service objectives.
- Knowledge of other departments and their functions within a branch.
Behavioural Competencies:
- Making decisions
- Taking action
- Directing People
- Upholding standards
- Interacting with people.
Technical Competencies:
- Coaching and Mentoring
- Business Administration Skills
- Communication Skills
- Customer experience
- Access control systems
- Operations process and procedures.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/882837/branch-services-manager-at-stanbic-ibtc-pension-ma.html