BTHDC is an ultra-modern Diagnostic Center facility which provides Radiology and laboratory services at Lagos State University Teaching Hospital (LASUTH), Ikeja Lagos.
BTHDC is a Public Private Partnership (PPP) between PPC Limited and Lagos State Government. PPC Limited is affiliated to Philips Medical System (PMS), a global leader in providing clinical management and diagnostic technology, and have been successful in transferring latest technology to the healthcare industry in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Relations Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
Customer Interaction:
- Greet and assist patients in a courteous and professional manner.
- Address patient inquiries regarding diagnostic services, scheduling, and results.
- Manage patient complaints and escalate issues to the appropriate department when necessary.
Payment Handling:
- Receive payments for diagnostic services, ensuring accuracy in transactions.
- Issue receipts to patients and maintain detailed records of all financial transactions.
- Reconcile daily cash and credit transactions, ensuring all payments are accurately recorded.
Results Issuance:
- Coordinate with the laboratory, radiology and cardiology team to ensure timely delivery of diagnostic results.
- Issue diagnostic results to patients, ensuring confidentiality and accuracy.
- Provide explanations and clarifications regarding test results as needed.
Patient Education:
- Provide patients with information on diagnostic procedures and preparation guidelines.
- Ensure patients understand follow-up procedures and report collection processes.
Application Closing Date
17th April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@bthdc.com.ng using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/883214/customer-relations-officer-at-bt-health-and-diagno.html