Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Account Manager
Job ID: 782655
Location: Lagos, Nigeria
About this Opportunity
- We are looking for a motivated and customer-focused Account Manager to join Ericsson. In this role, you will serve as the primary interface between Ericsson and our valued customers, building strong, long-term partnerships while driving sustainable business growth.
- You will leverage Ericsson's world-class portfolio — including RAN, Core Network, BSS/OSS, and Managed Services — to deliver tailored solutions that meet customer needs and exceed their expectations.
- This is a unique opportunity to play a pivotal role in shaping our customers' digital transformation journeys while contributing directly to Ericsson's commercial success across your assigned accounts.
What you will do
- Own and manage end-to-end customer relationships as the primary point of contact for assigned accounts
- Develop, maintain, and execute strategic account plans aligned with both customer objectives and Ericsson's business strategy
- Identify and pursue new business opportunities within existing accounts to drive revenue growth
- Lead contract negotiations and ensure profitable deal closure in collaboration with internal stakeholders
- Lead and manage local contract signing for all Group deals and Proof of Concepts (POCs) with assigned accounts
- Interfacing with OpCo on a regular basis for ongoing and new opportunities
- Leading deals through close interface with the GCU team for PS Core, MS for PS Core, and upcoming Antenna and MW opportunities specific to Nigeria
- Work with domain teams for any support or technical issues requiring resolution, including services costing
- Account operations – manage deals up to date in Salesforce
- PO to SO Process, Secure LC waiver, credit block approval and alignment, and secure NOTAP and CCI approvals for Core SW, Early Starts etc
- Execute monthly customer governance for the Core and IN projects
- Manage ad-hoc commercial, technical, and contractual tasks related to the Airtel account
- Lead and coordinate as ACR for responses to RFPs on any new opportunities from other CSPs as assigned (Glo is following up for engagement with us)
- Monitor customer satisfaction and proactively address any concerns or escalations
- Represent Ericsson at customer meetings, industry forums, and business reviews
Requirements
The skills you bring:
- Bachelor's Degree in Business, Engineering, Telecommunications, or a related field
- Proven experience in account management, sales, or business development within the telecommunications or technology industry
- Strong commercial acumen with a track record of meeting or exceeding sales targets
- Excellent stakeholder management and relationship-building skills at senior levels
- Deep understanding of telecom products, solutions, and services — RAN, Core Network, BSS/OSS, and Managed Services is a strong advantage
- Familiarity with regulatory and compliance frameworks, including NOTAP, CCI, and LC processes in relevant markets
- Experience managing deals and pipelines through Salesforce or similar CRM platforms
- Strong negotiation, influencing, and presentation skills
- Collaborative mindset with the ability to coordinate and lead cross-functional teams
- Self-driven, results-oriented, and comfortable working in a fast-paced, matrix organization
Why join Ericsson?
- At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems.
- You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/883509/account-manager-at-ericsson-nigeria.html