Female Receptionist at Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited, established in 2009, is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Title: Female Receptionist

Location: Lekki Phase 1, Lagos

Summary

• A hotel receptionist (often called the front desk officer) is the first point of contact for guests and plays a major role in shaping their overall experience.
• Their role combines customer service, administration, and coordination.

Responsibilites

• Guest Reception and Check-in: They welcome guests warmly, confirm reservations, and handle the check-in process efficiently, ensuring guests feel comfortable from arrival.
• Check-out Process: They manage guest departures, prepare bills, process payments, and ensure everything is settled correctly.
• Reservation Management: They take bookings (in person, phone, or online), update the reservation system, and allocate rooms based on availability.
• Customer Service: They respond to guest inquiries, provide information about hotel services, and handle complaints or special requests professionally.
• Communication Hub: Receptionists act as a link between departments—housekeeping, maintenance, and management—ensuring guest needs are communicated and resolved quickly.
• Phone and Email Handling: They answer calls, respond to emails, and direct messages to the appropriate departments.
• Payment Handling: They process cash, card, or transfer payments and keep accurate records of transactions.
• Record Keeping: They maintain guest records, booking details, and daily reports for management.
• Security and Monitoring: They keep track of who enters and exits the hotel, manage room keys/cards, and ensure guest safety procedures are followed.
• Upselling Services: They may promote additional services like room upgrades, meals, or events to increase hotel revenue.

Salary
N100,000 monthly.

Application Closing Date
20th April, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.

Note

• No accommodation will be provided for this role.
• Applicants must reside within the Lekki axis or its immediate environs.