Operations Manager at Clean Ace Dry Cleaners and Launderers Limited

Clean Ace Dry Cleaners and Launderers Limited is a certified Dry cleaning company, with mission ofdelivery the ultimate lifestlye experience you deserve through cleaning.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: OPIC Estate (After Berger), Lagos

Job Responsibilities

• Oversee end-to-end daily operations of the dry-cleaning factory to ensure efficiency, quality, and timely delivery.
• Ensure all garments are processed and ready within a 72-hour turnaround time without compromising quality standards.
• Implement and enforce Standard Operating Procedures (SOPs) across all operational units.
• Monitor production workflow and identify, analyze, and resolve bottlenecks promptly.
• Ensure zero or minimal missing garment cases through proper tracking and accountability systems.
• Supervise machine operations to ensure all equipment is functional, well-maintained, and downtime is minimized.
• Maintain a clean, safe, and organized work environment in line with health and safety standards.
• Ensure staff maintain professional conduct and high service standards at all times.
• Drive team performance to consistently meet and exceed daily, weekly, and monthly production targets.
• Ensure customer preferences and garment care instructions are strictly followed.
• Proactively communicate with customers regarding delays, service issues, or special handling requirements.
• Prepare and present daily, weekly, and monthly operational reports with accurate data and insights.
• Ensure all operational reports and records are up-to-date and properly documented.
• Monitor and control operational costs while maintaining high service quality.
• Collaborate with HR on recruitment, onboarding, and staff development.
• Lead and coordinate manpower planning to ensure optimal staffing levels across shifts.
• Continuously improve processes and systems for better productivity and service delivery.

Skills & Requirements

• Minimum of 4 years experience in Operations Management
• Strong understanding and practical experience with basic ERP systems (for tracking operations, inventory, and reporting).
• Solid knowledge of operations management, including manpower planning, KPI development, and strategic execution.
• Customer-centric mindset with a strong focus on service excellence.
• Proven ability to enforce compliance with policies, procedures, and SOPs.
• Strong inventory management knowledge (tracking, reconciliation, shrinkage control).
• Excellent people management and leadership skills.
• Proficiency in Microsoft Excel (reporting, analysis, dashboards).
• Tech-savvy with the ability to adapt to new tools and systems.
• Strong problem-solving skills and ability to think on your feet.
• Ability to work under pressure and manage multiple priorities effectively.
• Highly organized and detail-oriented.
• Strong communication skills (both internal team and customer-facing).

Salary
N250,000 - N300,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: cleantalents@gmail.com using "Operations Manager" as the subject of the email.

Note: Only shortlisted candidates will be contacted.