Reservations Officer at Kalina Atelier Limited

Kalina Atelier Limited is recruiting suitable candidates to fill the position below:

Job Title: Reservations Officer

Location: FCT Abuja (FCT)
Employment Type: Full-time

Role Summary

• Manage bookings professionally across phone, WhatsApp, email, and reservation platforms while ensuring accurate guest records, smooth seating coordination, and a polished first impression of Kalina.

Key Responsibilities

• Receive and confirm reservations through all approved channels in a timely and courteous manner.
• Maintain accurate reservation logs, including guest names, contact details, party size, preferences, and special occasions.
• Coordinate with the host and floor team to optimize table allocation and service flow.
• Send confirmations, reminders, and follow-up messages in line with Kalina communication standards.
• Monitor no-shows, late arrivals, waitlists, and table release times.
• Prepare daily reservation reports and flag VIP bookings, large groups, or special requests early.

Requirements & Competencies

• Minimum of HND
• Experience in reservations, reception, customer service, or hospitality administration preferred.
• Excellent written and verbal communication skills.
• Strong organizational ability and attention to detail with guest records.
• Comfort using booking software, spreadsheets, and messaging tools.
• Pleasant phone manner and strong etiquette.

Salary
N70,000 - N150,000 per month.

Application Closing Date
21st April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: kalinacareers@gmail.com using the Job Title as the subject of the email.